What is how to cancel zelle payment?

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Canceling a Zelle Payment

Whether or not you can cancel a Zelle payment depends largely on the recipient and the status of the payment.

• Payments to Enrolled Zelle Users: If you send money to someone already enrolled with Zelle (meaning they have a Zelle account connected to their bank), the money is typically delivered very quickly. You usually cannot cancel the payment once it's sent. Your best recourse in this situation is to contact the recipient directly and request that they send the money back to you.

• Payments to Unenrolled Zelle Users: If you send money to someone who isn't enrolled in Zelle, they will receive a notification with instructions on how to enroll to receive the money. In this scenario, you might be able to cancel the payment before the recipient enrolls. The exact steps depend on your bank or credit union, but generally:

  • Check Your Bank's App or Website: Log into your online banking or mobile app and look for your Zelle activity or payment history.
  • Locate the Pending Payment: Find the payment you wish to cancel. If it's still pending (shows as "pending" or similar), there may be a "cancel" or "stop payment" option.
  • Follow the Instructions: Follow your bank's instructions to cancel the transaction. If you are not able to do so from your bank's app or website, you will need to contact your bank directly.

• Fraudulent or Unauthorized Transactions: If you believe you've been a victim of fraud or an unauthorized transaction, you should report fraud to your bank immediately. They can investigate the situation and may be able to recover the funds, depending on the circumstances. Time is of the essence in these cases.